Final Sale Policy
All sales are final. Roman Russo does not accept refunds, returns, or exchanges for any orders.
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Order Changes & Cancellations: We are unable to make any changes or cancellations to an order after 24 hours from the moment the Order is placed.
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If you believe you have made a mistake with your Order, please contact us immediately here: Talk to Someone.
Damage Review (Products Damaged in Transit)
On rare occasions, a product may be damaged while in transit and in possession of our shipping partners. If your product(s) arrive damaged, Roman Russo may, in its sole discretion, elect to repair or replace the damaged product(s) following a review of submitted evidence (a "Damage Review").
Requesting a Damage Review
To initiate a Damage Review, you must submit detailed, clearly visible photos of the damage, including images of the original packaging. Please contact us to start the process of a Damage Review by filling out our form here: Talk to Someone.
By submitting a request, you expressly acknowledge and agree to the following mandatory conditions:
Submission Deadline: Photos of the damage must be received by Roman Russo no later than seventy-two (72) hours following the indicated delivery date of the applicable Order by the shipping provider.
Photo Requirements:
- Photos of damaged areas must be clearly visible and submitted in .jpg or .png format.
- The photos must have been taken immediately upon receipt of the product(s).
- The product(s) must not have been hung, placed, or otherwise installed prior to the photos being taken.
Review Process & Outcome:
A Damage Review requires a minimum of thirty (30) business days to complete.
Roman Russo will elect to repair or replace the damaged product(s) in its sole discretion.
Replacement/Repair Logistics: The delivery of a replacement or repaired product, if any, will be subject to then-existing manufacturing capability, inventory availability, and shipping timing. You may be responsible for the payment of return shipping costs in the event Roman Russo elects to repair or replace the product(s).
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.